COVID-19 UPDATE: IT'S BUSINESS AS USUAL AT HONEY PEACHES & WE'RE STILL SHIPPING ALL PARCELS
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*For Australian customers only. For first time Afterpay customers, the first payment will be charged at the time of purchase. Existing Afterpay customers will be charged their first payment 14 days from the date of purchase. Please note, if you fail to make a payment, you will be charged a late fee of $10 with a further late fee one week later of $7 if the payment is still overdue.
WHAT IS A PRE-ORDER?
A pre-order is when an item is currently out of stock but we have made a special order from the manufacturer already and we can expect it to come into stock within a certain time frame. The benefit of placing a pre-order is that you will secure your size without risking the item becoming sold out shortly after it is listed online.
HOW DO I PLACE A PRE-ORDER?
Placing a pre-order is the same process as placing a regular order. You will proceed through the check out as usual and make full payment to complete your order. Your order will only be shipped out once the pre-order shipment has arrived at the warehouse.
WHAT HAPPENS IF I HAVE PRE-ORDER ITEM(S) AND NON-PRE-ORDER ITEMS ON MY ORDER?
If you would like your non pre-order item/s sent first, please place two separate orders. One order consisting of your pre-order item/s and a second order with the item/s you would like sent first. Alternatively if only one order is placed, we will ship all your items together when your pre-order item/s arrive.
WHEN CAN WE EXPECT A PRE-ORDER TO BE DELIVERED?
The estimated date of delivery will be displayed under the description in each of the product. Usually, pre-orders will arrive within 4-6 weeks of you ordering your item(s). Should there be any major delays, we will notify you via the email listed on your account. By placing a pre-order, you understand that the estimated date of delivery cannot be guaranteed as it is subject to the supplier and is beyond our control. Honey Peaches is not held liable for any unforeseen delays that may occur.
I'VE CHANGED MY MIND, CAN I CANCEL MY PRE-ORDER?
In an event that you no longer require the pre-order item(s) or due to any unforeseen circumstances either by yourself or Honey Peaches, your pre-order may be cancelled and a store credit will be issued which has no expiry date. We do not offer refunds for change of mind, unforeseen delays or cancellations so please take extra care when placing your order. If your order has been dispatched, we will be unable to make any changes. However you may certainly return your order provided it adheres to our conditions of return. Please refer to our Returns Policy for more information.
Please note: Re-cuts may differ slightly in colour to the original cut as displayed on the website. This may be due to the supplier using a new batch of fabric, however the fabric used will be as close as possible to the original colour shown. Should you have any concerns or require further assistance, please contact us at email@example.com.