DO YOU HAVE A STORE LOCATION?
We are an online store only.
HOW DO I CONTACT CUSTOMER CARE?
You can chat to us online via our online chat system, email us at firstname.lastname@example.org, fill out our contact form or contact us on Facebook or Instagram. We're a small team and we always endeavour to respond to enquiries within 24 - 48 hours excluding weekends and public holidays. Our business hours are 9am to 5pm Monday to Friday AEST.
I’M IN LOVE WITH SOMETHING THAT’S OUT OF STOCK IN MY SIZE! WHAT CAN I DO?
New items can sell out quickly, but we may get more soon! To sign up to be notified if an item is restocked, just subscribe to the size and item you're after under the size options on the product page. We'll send you an email if we get more in! Otherwise email us at email@example.com for anything else.
I’M UNSURE ABOUT A SIZE OR I HAVE A FIT QUESTION. HOW DO I FIND THIS INFORMATION?
Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please chat to us online via our online chat system or email us at firstname.lastname@example.org.
WHAT PAYMENT METHODS DOES HONEY PEACHES ACCEPT?
We accept Visa, Mastercard, Visa debit, Paypal, Afterpay & Zippay.
IS IT SAFE TO MAKE A PURCHASE ON HONEY PEACHES WITH MY CREDIT CARD?
HOW DO I KNOW IF MY ORDER WENT THROUGH?
You will receive an email after placing your order to confirm that the order has been processed. If you have any questions about your order please contact us at email@example.com.
MY ORDER WON’T GO THROUGH. WHAT SHOULD I DO?
If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. If you continue to receive error messages, please contact at firstname.lastname@example.org
I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?
If you need to change or cancel your order, please contact us immediately at email@example.com. We generally process orders within 2-4 hours and once we have processed your order for shipping, we will be unable to make any changes.
Please note: All order cancellations will be issued store credit which has no expiry date. We do not offer refunds for change of mind on orders which have not yet been dispatched. If your order has been dispatched, we will be unable to make any changes. However you may certainly return your order. Please refer to our Returns Policy.
WHEN WILL MY ORDER SHIP?
Orders are processed Monday through Friday and are shipped within 2 business days of purchase. Orders are not shipped on the weekends or public holidays.
WHY WAS MY ORDER CANCELLED?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.
CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE?
All final sale items cannot be returned or exchanged. For our full Return & Exchange Policy.
WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. Honey Peaches cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. If you refuse a shipment from Honey Peaches, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Honey Peaches plus a 20% restocking fee. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
WHAT IS A PRE-ORDER?
A pre-order is when an item is currently out of stock but we have made a special order from the manufacturer already and we can expect it to come into stock within a certain timeframe. Therefore if you were to place an order or a 'pre-order', your order will only be sent out once we receive the shipment of the product.
WHAT HAPPENS IF I HAVE PRE-ORDER ITEM(S) AND NON-PRE-ORDER ITEMS ON MY ORDER?
If you would like your non pre-order item/s sent first, please place two separate orders. One order consisting of your pre-order item/s and a second order with the item/s you would like sent first. Alternatively if only one order is placed, we will ship all your items together when your pre-order item/s arrive.
WHEN CAN WE EXPECT A PRE-ORDER TO BE DELIVERED?
The estimated date of delivery will be displayed under the description in each of the product. Usually, pre-orders will arrive within 4-6 weeks of you ordering your item(s). Should there be any major delays, we will notify you via the email listed on your account. By placing a pre-order, you understand that the estimated date of delivery cannot be guaranteed as it is subject to the supplier and is beyond our control. Honey Peaches is not held liable for any unforeseen delays that may occur.
I'VE CHANGED MY MIND, CAN I CANCEL MY PRE-ORDER?
In an event that you no longer require the pre-order item(s) or due to any unforeseen circumstances either by yourself or Honey Peaches, your pre-order may be cancelled and a store credit will be issued which has no expiry date. We do not offer refunds for change of mind, unforeseen delays or cancellations so please take extra care when placing your order. If your order has been dispatched, we will be unable to make any changes. However you may certainly return your order provided it adheres to our conditions of return. Please refer to our Returns Policy for more information.