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FAQs

DO YOU HAVE A STORE LOCATION?

We are an online store only. 

HOW DO I CONTACT CUSTOMER CARE?

You can chat to us online via our online chat system, email us at info@honeypeaches.com, fill out our contact form or contact us on Facebook or Instagram.

I’M IN LOVE WITH SOMETHING THAT’S OUT OF STOCK IN MY SIZE! WHAT CAN I DO?

New items can sell out quickly, but we may get more soon! To sign up to be notified if an item is restocked email us at info@honeypeaches.com your Name, style, colour and size. We’ll send you an email if we get more in!

WHAT PAYMENT METHODS DOES HONEY PEACHES ACCEPT?

We accept Visa, Mastercard, Visa debit and PayPal.

IS IT SAFE TO MAKE A PURCHASE ON HONEY PEACHES WITH MY CREDIT CARD?

We have designed the site to be as safe and secure as possible. We use payment gateways with eWay and PayPal. For more information, see our Privacy Policy.

HOW DO I KNOW IF MY ORDER WENT THROUGH?

You will receive an email after placing your order to confirm that the order has been processed. If you have any questions about your order please contact us at info@honeypeaches.com.

MY ORDER WON’T GO THROUGH. WHAT SHOULD I DO?

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. If you continue to receive error messages, please contact at info@honeypeaches.com


I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

If you need to change or cancel your order, please contact us immediately at info@honeypeaches.com. We generally process orders within 2-4 hours and once we have processed your order for shipping, we will be unable to make any changes.


I’M UNSURE ABOUT A SIZE OR I HAVE A FIT QUESTION.  HOW DO I FIND THIS INFORMATION?

Please see our Size Guide for general information on sizing.  If you still have specific questions about a fit of an item or measurement guidelines, please chat to us online via our online chat system or email us at info@honeypeaches.com.


CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE?

All final sale items cannot be returned or exchanged. For our full Return & Exchange Policy.


WHEN WILL MY ORDER SHIP?

Orders are processed Monday through Friday and are shipped within 2 business days of purchase. Orders are not shipped on the weekends or public holidays.


WHY WAS MY ORDER CANCELLED?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. 

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. Honey Peaches cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. If you refuse a shipment from Honey Peaches, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Honey Peaches plus a 10% restocking fee. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

WHAT IS A PRE-ORDER?

A pre-order is when an item is currently out of stock but we have made a special order from the manufacturer already and we can expect it to come into stock within a certain timeframe.

WHEN CAN WE EXPECT A PRE-ORDER TO BE DELIVERED?

The estimated date of delivery will be displayed under the description in each of the product. Usually, pre-orders will arrive within 2 - 4 weeks of you ordering your item(s). Should there be any delays, we will notify you via the email listed on your account. 

WHAT HAPPENS IF I HAVE PRE-ORDER ITEM(S) AND NON-PRE-ORDER ITEMS ON MY ORDER?

We will ship all your items together when your pre-order items arrive. If you need to receive your non-pre-order items earlier, please contact info@honeypeaches.com to organise shipping.

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