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Pre-Order

WHAT IS A PRE-ORDER?
A pre-order is when an item is currently out of stock but we have made a special order from the manufacturer already and we can expect it to come into stock within a certain timeframe. Therefore if you were to place an order or a 'pre-order', your order will only be sent out once we receive the shipment of the product.

WHAT HAPPENS IF I HAVE PRE-ORDER ITEM(S) AND NON-PRE-ORDER ITEMS ON MY ORDER?
If you would like your non pre-order item/s sent first, please place two separate orders. One order consisting of your pre-order item/s and a second order with the item/s you would like sent first. Alternatively if only one order is placed, we will ship all your items together when your pre-order item/s arrive. 

WHEN CAN WE EXPECT A PRE-ORDER TO BE DELIVERED?
The estimated date of delivery will be displayed under the description in each of the product. Usually, pre-orders will arrive within 2 - 4 weeks of you ordering your item(s). Should there be any delays, we will notify you via the email listed on your account. 

I'VE CHANGED MY MIND, CAN I CANCEL MY PRE-ORDER?
All pre-order and order cancellations will be issued store credit which has no expiry date. We do not offer refunds for change of mind on pre-orders or orders which have not yet been dispatched. This is because most pre-orders are made to order. If your order has been dispatched, we will be unable to make any changes. However you may certainly return your order. Please refer to our Returns Policy.